The second prize of RM2,000 went to Voon Kim Shui, while Chai Min Hin won the third prize of RM1,000.
Organising chairperson of STTC 2014 Audry Wan Ullok, who was present at the ceremony, said she was glad that local taxis received positive feedback from tourists.
“Despite Malaysia having dubiously earned a reputation as being one of the top 10 countries in the world with the worst taxi services, I can confidently say that this applies mainly to Kuala Lumpur (KL) and the Klang Valley.
“I had few nasty taxi experiences myself in KL. Taxis there are notorious for refusing to use their taxi meters, are selective of where they want to go and are likely to rudely ask for a flat fee to bring you to your destination,” said Audry.
She added that she had come across many negative comments about taxi services in Trip Advisor, which were mainly confined to KL and Klang Valley.
Meanwhile, the outgoing president of Sarawak Tourism Federation (STF) revealed she would be replaced by Philip Yong for the 2014-2016 term.
She said in the past four years, STF tried their best to improve the industry and encouraged stakeholders to maintain high standards of service.
“Tourism is essentially private sector driven. Of course there are many external forces that do affect us, but we nevertheless rally together to support each other and perhaps see how we can make things better for our fellow industry players,” she said.
STTC 2014 was the first in Malaysia held by STF in collaboration with Sarawak Convention Bureau (SCB), Ministry of Tourism Sarawak and Tourism Malaysia Sarawak and supported by the four taxi associations in Kuching.
She said the objective was to promote service excellence amongst the taxi operators as Sarawak’s “frontline tourism ambassadors” and as the backbone of its tourism industry.
The competition was launched in Nov and nomination closed on Dec 8. A total of 194 nominations were received.